Privacy Policy

Prince Lane Allied Health ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at princelanealliedhealth.com.au or engaging our services, you agree to the practices described in this policy.

Prince Lane Allied Health is an allied health practice providing physiotherapy services to children, families, and individuals in Northern NSW. We operate clinics at:

• 11 Prince Lane, Murwillumbah NSW
• 275 River St, Ballina NSW

You can contact us at [email protected] or by calling 0409 300 037.

We may collect the following types of personal information:

• Contact details: name, email address, phone number, and postal address.
• Health information: medical history, diagnoses, treatment notes, referral letters, and other health-related information necessary to provide physiotherapy services.
• Payment information: Medicare card details, private health fund details, and NDIS plan information (where applicable).
• Website usage data: IP address, browser type, pages visited, and time spent on our website (collected via analytics tools).
• Enquiry information: messages submitted through our contact form.

We collect personal information:

• Directly from you when you book an appointment, complete intake forms, or contact us.
• From referring health professionals (with your consent).
• Through our website contact form and enquiry submissions.
• Automatically through website analytics tools when you browse our site.

We use your personal information to:

• Provide, manage, and improve our physiotherapy services.
• Communicate with you about appointments, treatment, and follow-up care.
• Process payments and manage Medicare, private health, and NDIS claims.
• Comply with legal and regulatory obligations, including AHPRA requirements.
• Respond to your enquiries and feedback.
• Improve our website and understand how visitors use it.

We will not use your personal information for direct marketing without your consent.

We may share your information with:

• Treating health professionals: with your consent, we may share relevant health information with your GP, specialists, or other treating practitioners.
• Medicare and health funds: as required to process claims on your behalf.
• NDIS: as required to manage your NDIS funding and supports.
• Service providers: third-party providers who assist us in operating our website and practice management systems, subject to confidentiality obligations.
• Legal and regulatory bodies: where required or permitted by law.

We do not sell your personal information to third parties.

Health information is sensitive information under the Privacy Act. We handle it with the highest level of care and only collect, use, or disclose it where necessary to provide your care, or where otherwise required or permitted by law.

Clinical records are retained in accordance with applicable legal requirements and AHPRA guidelines.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our practice management systems are password-protected and access is restricted to authorised staff.

While we take reasonable precautions, no data transmission over the internet is completely secure. We cannot guarantee the absolute security of information transmitted to our website.

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or out-of-date information.
• Make a complaint if you believe we have breached your privacy.

To exercise these rights, please contact us at [email protected]. We will respond within a reasonable timeframe.

If you have a complaint about how we have handled your personal information, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date of last update noted at the top.

For any privacy-related questions or requests, please contact us:

• Email: [email protected]
• Phone: 0409 300 037
• Post: 11 Prince Lane, Murwillumbah NSW 2484